KeolisAmey Metrolink showcases apprentices past and present during National Apprenticeship Week

As part of National Apprenticeship Week, KeolisAmey Metrolink has been showcasing apprentices past and present across its LinkedIn channel, highlighting the breadth of roles and routes and available across the organisation.

These profiles demonstrate how Metrolink apprenticeships support career development in security, engineering, business administration and professional services, while providing practical, paid pathways to long-term careers.

Below are highlights from this week’s featured apprentices. Thanks to KeolisAmeyMetrolink for getting involved in our National Apprenticeship round-up campaign.

Meet Tom: Security First Line Manager Apprentice >>

Tom is completing a Security First Line Manager apprenticeship, having started at Metrolink as a Customer Service Representative. Tom chose an apprenticeship to build his skills and career prospects in an industry he has always had a strong interest in, while learning directly from experienced colleagues. Since taking up his current role in January 2025, Tom has been working towards his qualification with the aim of progressing to a permanent position within the security team.

Tom reflected he enjoys the variety of his role and the opportunity to collaborate with teams across the business, supported by colleagues in the security function. Tom celebrates the fact that apprenticeships provide recognised qualifications, hands-on experience and opportunities to build strong professional networks.

Meet Eugine:  Property Maintenance Operative Apprentice >>

Eugine is completing a Property Maintenance Operative apprenticeship with The Growth Company, alongside his role as a Network Presentation Engineer Apprentice.

After 15 years as a Registered Dental Nurse, Eugine sought a practical way to change careers while remaining employed. The apprenticeship with KeolisAmey Metrolink provided that opportunity. Eugine values the support from senior colleagues, supervisors and line managers, who have helped him build confidence through clear explanations and on-the-job training, especially considering it is a new field in his career.

Eugine encourages others to consider apprenticeships as a debt-free way to gain experience and progression.

Meet Denzel: Business Administration Apprentice >>

Denzel completed a Business Administration apprenticeship while working as an LRV Planner, supporting vehicle planning and daily operations across the network. He chose an apprenticeship to gain practical experience and earn a recognised qualification without pursuing full-time university study.

Since starting, Denzel has noted a significant increase in confidence, responsibility, and understanding of how planning and operations work at Metrolink, valuing the positive team support and the knowledge that his role helps keep public transport moving across Greater Manchester. 

His advice to others is to stay open-minded, ask questions and make the most of every learning opportunity.

Meet Lauren: HR Level 5 Apprentice >>

Lauren completed a Level 5 HR apprenticeship, combining formal qualifications with hands-on experience. Lauren joined KeolisAmey Metrolink in 2015 as a tram driver and developed a strong interest in people, strategy and organisational culture through broader involvement in the business. The apprenticeship enabled her to move into a professional HR role, leading to her current position as Employee Experience Manager.

Lauren values the clear passion and people-focused culture in transport, as well as Metrolink’s iconic role in Manchester’s identity. She encourages others to consider what they want from an apprenticeship and to seek opportunities to get involved and lead initiatives. 

KeolisAmey Metrolink’s National Apprenticeship Week profiles show how apprenticeships support career progression at every stage, whether starting out, reskilling or moving into new professional roles.

UKTram welcomes the continued focus on showcasing real experiences and encouraging future talent into light rail, helping build the confidence and capability the sector needs. 

Find out more

These profiles offer just a snapshot of life at KeolisAmey Metrolink and the different routes people have taken into the organisation. Future opportunities and vacancies will be shared through this channel when they become available.

To see more behind-the-scenes moments, colleague stories and updates on working life at KAM, follow the Careers and Culture Instagram account @LifeAtKAM